At MISSVI, we strive to offer you a seamless and satisfying shopping experience. If you’re not completely happy with your purchase, we’re here to help.

Returns

• We accept returns within 7 days of delivery. 
• To be eligible for a return:
  
  • The item must be unused, unwashed, and in its original packaging with tags intact.
  • Only non-discounted items are eligible for return.
  • The product is defective or damaged.
    
•  All prepaid orders are eligible for returns. And COD orders are eligible only for exchanges.
• Once approved, you will receive instructions on how to send the item back to us.
• Customers are responsible for the reverse shipping costs. It will be deducted from the refund amount.
• Alternatively, you may also choose to self-ship the item to our return address.

Refunds

• All refunds are issued in the form of Store Credits. (Please note that Reverse Shipping costs shall be deducted from the total refund amount)
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Shipping charges and COD fees are non-refundable.

Non-Returnable Items

• Items purchased during sales or promotions.

Damaged or Incorrect Items

If you receive a defective or wrong item, please contact us within 48 hours of delivery with a clear image of the product. We will arrange a replacement or issue a full refund.

Quick Link for Return or Exchange, Return & Exchange Request